AQUA-PROTEC

Frequently
asked questions

Why Aqua-Protec

Why should I protect my property from sewer backups?

It is important to properly protect the property against damage caused by flooding. The value of a home can quickly plummet after a sewer backup. Difficulties in insuring the property against future flooding, the loss of irreplaceable belongings, potential health problems, stress and fear whenever conditions are right for the threat of a backwater incursion, are all compelling reasons to ensure property protection by Aqua-Protec.

Once a sewage backup has been experienced, there is no desire to ever re-experience it.

What is Aqua-Protec?

Aqua-Protec is a sensor-based backwater valve using an expanding rubber bladder to consistently prevent sewage from backing up from the municipal system. Unlike mechanical valves, Aqua-Protec is a fully automated system, conducting a weekly self-analysis to confirm its functionality, informing the resident if the system needs to be serviced as well as when it is actually protecting the property during a backwater incident.

I’ve never had a sewer backup in 40 years. Why would I have one now?

No one is safe from sewer backup. With urban development, climate change and aging infrastructure, just a sudden snowmelt or a thundershower can cause a sewer backup. Recent statistics show that 85% of people do not feel threatened by possible water damage and yet there are at least 20,000 sewer backups occurring every year! Make no mistake. Whether the property is located in new, even elevated areas, the risk is still very real. It is important to properly protect the property against damage caused by flooding. The value of a home can quickly plummet after a sewer backup. Difficulties in insuring the property against future flooding, the loss of irreplaceable belongings, potential health problems, stress and fear whenever conditions are right for the threat of a backwater incursion, are all compelling reasons to ensure property protection by Aqua-Protec. Once a sewage backup has been experienced, there is no desire to ever re-experience it.

Do I still need an Aqua-Protec if a mechanical valve is installed?

Many insurance claims from sewer backups occur in properties which already have a mechanical valve installed because these valves are extremely vulnerable to debris. Because the valve flap, laying at the bottom of the drain, is constantly being covered in cooking greases and the accumulation of other contaminants, the valve flap is unable to respond to the incursion. Improper installation, fatigue of the plastic components, water hammering and rats are all contributors to the failure of mechanical valves.

If the valve is not going to be maintained at least twice a year, it makes a lot of sense to create redundancy by installing an Aqua-Protec if the property owner is committed to never having sewage flood their basement. After two years, if mechanical valves are not effectively maintained, they are considered non-functional.

Installation and maintenance

How can I install the Aqua-Protec?

Only a licensed plumber, certified by Inflotrolix, can install Aqua-Protec. Municipalities offering a rebate for installing a backwater valve normally require the system to be installed by a plumber licensed in that municipality.

How many times a year do I clean the Aqua-Protec?

Aqua-Protec does not need to be cleaned as the bladder and sensors are situated at the top of the main sewer, well above the path of the wastewater. No regular maintenance is required.

Mechanics

What I have to do if there’s a sewer backup?

The Aqua-Protec is fully automated and in a standby mode 24/7. There is no need for human intervention to make it work perfectly.

Within 5 seconds of Aqua-Protec detecting a sewer backup, the bladder inflates and the alarm sounds. The status of the situation is available by reading the control panel. The alarm is silenced by pressing the “X” button.

During a sewer back up, the sewer is blocked and wastewater cannot be evacuated. To avoid self-flooding, DO NOT USE THE WATER UNTIL THE SYSTEM ALARM IDICATES THE THREAT IS OVER.

When AQUA PROTEC no longer detects water, after about 20 minutes the bladder automatically deflates and returns to standby mode, ready to stop the next sewer backup.

We suggest contacting the municipality whenever a sewer backup occurs.

How reliable is the system?

The reliability of Aqua-Protec is ensured by an automated weekly self-test, checking all of the components including software, the bladder and the battery. The control panel partially inflates the balloon and ensures that there are no leaks in the system. This is done without any involvement by the homeowner.

If Aqua-Protec detects an abnormal situation, it sounds an alarm to alert the homeowner and provides a corresponding digital code on the readout screen of the control panel. By pressing the “X” button, the alarm is muted, however, the homeowner is encouraged to immediately contact the installing plumber or our 24 hour tech support line so that action can be taken quickly.

What do I do when the Aqua-Protec alarm rings?

Whenever the alarm sounds, it usually means a sewage backflow is taking place. Press the “X” button to mute the alarm.

If there is a sewer backup, the yellow light indicates water has been detected and red light means the bladder is deployed and the system is watertight. “WATER DETECTION” and “SEWER WATERTIGHT” shows up on the readout screen. The alarm will indicate the end of the sewer backup. Again press the “X” button to mute the alarm.

How does it work?

When there’s a backwater, the probe is able to detect the high level of water in a couple of second. Quickly, the control panel activate the inflation of the balloon. The balloon will stay blow up until the Aqua-Protec doesn’t detect any water. When the level of water is back to normal, the balloon deflated automatically and the Aqua-Protec will wait for the next sewer backup.

Other

How much pressure the Aqua-Protec can resist?

Aqua-Protec can resist a pressure of a water column over 25 feet or 7.5 meters. More precisely, pressure of 11.5 psi. Such an accumulation of water in the street is only possible during a very high, prolonged levels of rain.

Where is Aqua-Protec manufactured?

Aqua-Protec is a Canadian invention manufactured by Inflotrolix, a Quebec company located near Montreal. Our product is made entirely in Quebec.

Where is Aqua-Protec manufactured? I have a flat roof. Can I install an Aqua-Protec?

Yes, but it is essential to separate the roof drain from the main sewer, which requires additional work. It would be pointless to install Aqua-Protec, or any backwater valve without completing this work. During a backwater incident, the sewer is completely watertight. That’s means that though Aqua-Protec prevents sewage from entering the building, it also prevents water from escaping the building, risking a self-flood from the rainwater coming from the roof. Prior to conducting this type of work, it is important to consult with the municipality.

Is Aqua-Protec susceptible to rats?

Rats are able to eat just about anything. However, it is unlikely that a rat is interested in eating the bladder because it is located above the sewer, above the wastewater. In addition, there is no air or light that comes from this direction that might attract its attention.

The Aqua-Protec will still protect against potential damage caused by a rat. During the weekly self-test, a leak detected in the bladder will cause the alarm to warn about the problem. At this point, press the “X” button on the control panel to mute the alarm, and contact us so we can take the appropriate response promptly.

How long the Aqua-Protec can resist against a sewer back up

The Aqua-Protec can stop a sewer backup for weeks.